The issue is that Windows 10 KB4557957 / KB4560960 updates are seemingly causing major problems mainly for Ricoh printers, but with some other brands too including Brother and Canon. Uninstalling this update immediately fixed the problem,” another user wrote in Microsoft’s forum. “After this update, documents in my printing queue appeared for a second then disappeared. In the same thread, other users also confirmed that this appears to be an issue with both KB4557957 and KB4560960 for Windows 10.
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